Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By using SocialHub (app.letsm.io), you agree to these Terms. If you do not agree, do not use the service.

2. Service Description

SocialHub is an omnichannel customer service platform that lets businesses connect Facebook, Instagram, WhatsApp, Telegram and other channels into a unified inbox with AI auto-reply capabilities.

3. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must comply with Meta Platform Terms, WhatsApp Business Messaging Policy, and all applicable laws when using connected channels.

4. Data & Privacy

We store only the minimum data required to operate the service (page tokens, inbox IDs, message metadata). See our Data Deletion page for your rights and process to remove data.

5. Payment & Billing

Paid plans are billed in advance. Wallet balances are non-refundable except where required by law. You may cancel your subscription at any time from the billing page.

6. Termination

We may suspend or terminate accounts that violate these Terms or platform policies (Meta, WhatsApp).

7. Contact

Questions? Email support@letsm.io.